The ground rules.

Dombelz (the "app", "service", "we", "us") is a nutrition and fitness tracking service operated by DOMBELZ, Bengaluru, Karnataka, India. It is available at www.dombelz.com, as an installable web app, and as an Android/iOS app.

These Terms, together with our Privacy Policy, Refund & Cancellation Policy and Refer & Earn Terms, form a binding agreement between you and us. By creating an account or using the service you accept them. If you do not agree, do not use Dombelz.

• You must be at least 18 years old. We do not knowingly create accounts for anyone younger, and we delete any we find.
• The service is offered for use in India.
• One person, one account. Accounts are personal and may not be shared, sold or transferred.

• You can sign up with an email and password or with Google. Keep your login secure — you are responsible for activity under your account. Tell us immediately at support@dombelz.com if you suspect unauthorised use.
• Give accurate details (age, height, weight, activity, goal). Your calorie and macro targets are calculated from them and are only as good as what you enter.
• You can delete your account at any time from Profile → Settings → Danger zone, or by emailing support@dombelz.com from your account email. Deletion is permanent, and it cancels any subscription you bought on our website so you are not charged again (see section 9). A subscription bought through the App Store or Google Play is billed by that store and is not cancelled by deleting your account — cancel it in your store's subscription settings.

Depending on your plan, Dombelz lets you:

• Log food by search (our Indian food database, branded restaurant items and AI search), meal photo, voice, barcode scan, saved meals and the meal builder.
• Get daily calorie, macro, fibre and water targets and an AI weekly report.
• Follow workout plans, log gym and cardio sessions, browse the exercise library and see progress graphs.
• Track weight, progress photos, body measurements and blood pressure / blood glucose readings.
• Earn streaks, achievements and XP, join the leaderboard, add friends and send cheers.
• Set reminders (mobile app), refer friends, and link a gym, clinic or creator partner code.

We improve the service continuously, so features may be added, changed or retired. If we remove a core paid feature, we will tell you in advance and you may request a pro-rata refund of your unused paid days.

Dombelz gives general wellness information only. It is not a medical device and does not diagnose, treat, cure or prevent any condition. Calorie targets, nutrition values, workout suggestions, AI estimates and weekly reports may be inaccurate or unsuitable for you.

The Health Log lets you record blood pressure and blood glucose readings and labels them using published Indian reference ranges (InSH 2023 and standard plasma glucose bands). These labels are for your own reference — they are not a diagnosis. Discuss any reading that concerns you with a doctor, and seek emergency care for severe symptoms.

Consult a qualified doctor or dietitian before starting or changing any diet or exercise programme, especially if you are pregnant or breastfeeding, have diabetes, a heart, kidney or blood-pressure condition, have had an eating disorder, are on medication, or are recovering from injury. Stop exercising and get medical help if you feel pain, dizziness, chest discomfort or shortness of breath. You exercise and change your diet at your own risk.

• Photo, voice and AI text search, the weekly report and AI workout plans are generated by third-party AI models (currently Google Gemini). AI output can be wrong — always review the food, portion and nutrition values before you save an entry.
• Only upload photos of food and speak only food descriptions. Do not upload images of people, documents or anything you do not have the right to share.
• When AI identifies a food that is not in our database, we may keep the food name and nutrition values (never your photo or voice) in a shared food cache to answer future searches faster. This cache is not linked to your name or email.
• AI features have fair-use limits and may be briefly unavailable when our providers are busy. They are only available while you have active access (trial, paid or bonus days).

• New accounts get a 7-day free trial with full access. No card or UPI is needed and it does not convert into a paid plan automatically.
• One trial per account, ever. Referral rewards can extend it by up to 60 extra days (see the Refer & Earn Terms).
• When your trial or paid period ends, the dashboard, food page and history, meal builder, progress photos, workout analytics and all AI features lock until you buy a plan. Your data is kept. You can still log workouts (with a lower daily set limit) and weight (without progress photos), and everything under Profile stays open — settings, Health Log, body measurements, Refer & Earn, Plan & billing, data export and account deletion.

Every plan unlocks the whole app; plans differ only in length:

• Monthly — ₹299/month
• Quarterly — ₹599/3 months
• Yearly — ₹1,199/year

These are our website prices, in Indian Rupees. The full amount for the period is charged up front.

Where you can buy. On our website, payments are processed by Razorpay; we never see or store your full card, UPI PIN or bank details. Inside the Android or iOS app, subscriptions are sold only through Google Play or the App Store and are billed, renewed, cancelled and refunded by that store under its own terms. The price shown in the store at checkout applies to store purchases.

Plans renew automatically. When you subscribe on our website you authorise a recurring payment (e-mandate on UPI Autopay or a supported card). At the end of each period the same plan is charged again at the then-current price until you cancel. As required by the Reserve Bank of India, your bank or UPI app notifies you before each automatic debit. If a renewal fails, Razorpay may retry; your access ends when your paid days run out and resumes once a payment succeeds. Store subscriptions renew under the store's rules until you cancel them in the store.

We may change prices. A new price applies only from your next renewal, and we will tell you at least 7 days before it does — you can cancel before then.

• Website plans: cancel any time from Profile → Plan & billing. Renewals stop immediately and you keep access until the end of the period you already paid for.
• You can request a full refund of any website payment within 2 days (48 hours) of the charge. After that, payments are non-refundable except for billing errors.
• Switching plans stops the old subscription at once; days you have already paid for are kept and the new plan's days are added after them.
• App Store and Google Play subscriptions are cancelled in your store's subscription settings, and refunds are requested from the store.

Full details are in our Refund & Cancellation Policy.

• Refer & Earn rewards are governed by the Refer & Earn Terms.
• A gym, clinic or creator partner code can only be entered while signing up, and an account can be attributed to one friend or one partner, never both. A code used at signup earns 60 bonus days on your first Yearly purchase.
• If you join through a partner code or link a gym from your profile, that partner can see your name, your plan and its expiry date, payments attributed to them (they earn a commission on these) and, if you add gym membership details, the phone number and dates you enter. They cannot see your food, workout, weight or health logs.
• Trial, bonus, gift and premium days have no cash value, cannot be transferred or exchanged, and are withdrawn if obtained through fraud or if the payment that earned them is refunded.

If you take part in community features, other users can see your name or username, profile initials and aggregate scores (streaks, XP, achievements) — never your food, weight or health logs. Choose a username that is not offensive, misleading or someone else's identity. We may rename or remove anything that breaks these Terms.

You agree not to:

• access or try to access another user's account or data;
• scrape, copy or resell our food database, exercise library or AI output, or use bots or automated scripts;
• reverse engineer, overload or interfere with the app, its security or its AI limits;
• create multiple or fake accounts, refer yourself, or otherwise game trials, referrals, partner codes or the leaderboard;
• upload unlawful, obscene, hateful or infringing content, or content showing other people without consent;
• use the service in violation of any Indian law.

To keep the service reliable we apply fair-use limits, for example a maximum calories per single food entry and per day, a daily cap on sets per exercise, and AI request rate limits. Logs can be edited for today and the previous 7 days; older entries are view-only.

You own the logs, photos and other content you add. You give us a limited, non-exclusive licence to store, process and display it only to run and improve the service for you, as described in the Privacy Policy. We may use anonymised, aggregated statistics that do not identify you. You can export your data from Profile → Settings → Data export and delete it by deleting your account. If you send us feedback, we may use it without obligation to you.

The app, its design, code, brand, our compiled food database, workout plans and written content belong to us or our licensors and are protected by law. Nutrition data includes values derived from the Indian Food Composition Tables (IFCT 2017, ICMR-NIN) and Open Food Facts (Open Database Licence). Exercise videos are third-party YouTube content owned by their creators. Nothing in these Terms transfers ownership to you; you get a personal, non-transferable, revocable licence to use the app.

We rely on trusted providers including Supabase (database and login), Vercel (hosting), Razorpay (website payments), Google Play and the App Store (in-app purchases), Google (sign-in and Gemini AI), Open Food Facts (barcode lookups) and YouTube (exercise videos). Their own terms apply to your use of them, and we are not responsible for outages or content outside our control.

You may stop using the service and delete your account at any time.

We may suspend or close an account, or withdraw rewards, if you breach these Terms, commit fraud or abuse, or if the law requires it. Where possible we will warn you first and tell you why. If we close your account without you being at fault, we will refund your unused paid days pro-rata. Accounts closed for fraud or abuse are not refunded.

The service is provided "as is" and "as available". To the extent the law allows, we make no promise that it will be uninterrupted, error-free, or that any nutrition value, AI estimate or result is accurate or will help you reach a particular goal.

To the extent the law allows, we are not liable for indirect, incidental or consequential losses, for injury from exercise or diet changes you choose to make, or for decisions based on estimates shown in the app. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing here limits liability that cannot be limited under Indian law, or your rights under the Consumer Protection Act, 2019.

You agree to compensate us for losses and legal costs caused by your breach of these Terms, misuse of the service, or content you upload.

These Terms are governed by the laws of India. Please contact our Grievance Officer first — most issues are solved quickly that way. Subject to your rights to approach a Consumer Commission, the courts at Bengaluru, Karnataka have exclusive jurisdiction.

We may update these Terms. For material changes we will notify you in the app or by email at least 7 days before they take effect. If you keep using the service after that, the new Terms apply; if you do not agree, you can cancel and delete your account.

In line with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023:

We acknowledge complaints within 24 hours and aim to resolve them within 15 days. For everyday help, use Help & Support.

These Terms and the policies they link to are the entire agreement between us. If any part is unenforceable, the rest still applies. Not enforcing a right is not a waiver of it. You may not transfer your rights under these Terms; we may transfer ours to a successor business, with notice to you.