Fair, fast refunds.

This policy covers Dombelz subscriptions bought on www.dombelz.com and paid through Razorpay. It forms part of our Terms of Service.

Bought inside the Android or iOS app? Those subscriptions are sold and billed by Google Play or the App Store. The store's own cancellation and refund policy applies, and you request refunds from the store: on Android through Google Play (Play Store → Payments & subscriptions, or play.google.com), on iPhone through reportaproblem.apple.com. We cannot refund store purchases ourselves, but email us if you need help. Sections 2–15 below apply to website purchases.

The 7-day trial is free and needs no card or UPI, so there is nothing to charge or refund. It does not turn into a paid plan on its own — you are only charged if you choose a plan.

• Monthly — ₹299/month, gives 30 days of access per payment
• Quarterly — ₹599/3 months, gives 91 days of access per payment
• Yearly — ₹1,199/year, gives 365 days of access per payment

You pay the full amount for the period up front. Plans renew automatically at the end of each period through the UPI Autopay or card mandate you approved, until you cancel. Your bank or UPI app notifies you before each automatic debit.

• Go to Profile → Plan & billing → Cancel subscription.
• Cancelling stops all future renewals immediately. You keep full access until the end of the period you have already paid for — nothing is cut short.
• Cancelling is not a refund. To get money back for a recent payment, request a refund (section 5).
• Uninstalling the app or logging out does not cancel your subscription. Revoking the mandate in your UPI or bank app stops charges too, but please also cancel in the app so your account shows the right status.
• Deleting your account cancels your website subscription automatically (see section 11).
• App Store or Google Play subscriptions are cancelled in your store's subscription settings (iPhone Settings → your name → Subscriptions; Play Store → Payments & subscriptions).

You can get a full refund of any website payment — your first purchase or any renewal — if you ask within 2 days (48 hours) of being charged. No questions asked, though a reason helps us improve.

How to request one:

• In the app: Profile → Plan & billing → Payment history, tap Request refund next to the payment and add a reason.
• Or email support@dombelz.com from your account email with the payment date, amount and Razorpay payment ID (in your payment receipt email).

A request counts as on time if it reaches us within the window, even if we process it later. Only one open request per payment is allowed.

• We review and approve requests within 2 business days.
• Approved refunds go back to the original payment method via Razorpay. UPI refunds usually arrive within 1–3 business days; cards and net banking take 5–7 business days, depending on your bank.
• You get an email when the refund is issued. If it has not reached you after 7 business days, write to us and we will share the refund reference (ARN/UTR) to show your bank.

• The days that payment bought are removed as soon as the refund is processed. If you have no other paid, trial or bonus days left, paid features lock again; your data stays.
• When we approve a refund we also cancel the subscription it belongs to, so it will not renew.
• The 60-day friend/partner gift on a first Yearly purchase is credited 3 days after payment. If you request a refund before then, the gift is not credited; if the payment is refunded later, unused gift days are withdrawn.
• If you were referred, your friend's reward for your purchase is handled the same way (see Refer & Earn Terms).

• Requests made after the 2-day (48-hour) window.
• Partial or pro-rata refunds for the unused part of a period, other than in the cases in section 9 or where our Terms promise one.
• Trial, referral, bonus, gift or premium days — they have no cash value.
• Accounts closed for fraud, abuse or breach of our Terms.

Whatever the date, we refund in full if you were charged by mistake. This includes:

• a duplicate charge for the same period;
• a renewal taken after you had cancelled;
• any charge taken after you deleted your account;
• a charge for the wrong amount;
• a successful payment where access was not activated and we could not fix it within 3 business days of you telling us.

Please report billing errors within 30 days of the charge with your payment ID so we can trace it quickly.

When you buy a different plan, your old subscription stops at once so you are never billed twice. You keep every day you have already paid for, and the new plan's days are added after them. Because no paid days are lost, the old plan is not refunded. The new payment has its own 2-day refund window.

Deleting your account cancels your website subscription so you are not charged again. Remaining paid days are forfeited and not refunded, except for a payment that is still inside the 2-day window. Request any refund before deleting — after deletion your payment history is no longer visible in the app, so you would need to email us with your payment ID. Deleting your account does not cancel an App Store or Google Play subscription — cancel it in the store first, or it will keep renewing.

If money left your account but the payment failed or stayed pending, Razorpay and your bank reverse it automatically, usually within 5–7 business days, and you are not charged. If access did not activate after a successful payment, reopen the app first — it normally updates within a minute. If it still has not after 24 hours, email us with the payment ID or UPI reference (UTR).

Dombelz is a digital service; nothing physical is shipped. Access is activated on your account as soon as payment succeeds — normally within a minute, and in rare delays within 24 hours. Razorpay emails you a payment receipt, and your plan and expiry date are shown under Profile → Plan & billing.

A refund returns the full amount you paid. Email us if you need an invoice for your payment.

If we change a price, it applies only from your next renewal and we tell you at least 7 days in advance. Changes to this policy never apply to payments made before the change.